LAGODZINSKI Return and Exchange Policy
At LAGODZINSKI (“Company,” “we,” “our,” or “us”), we are committed to ensuring your complete satisfaction with every purchase you make. Recognizing that your shopping experience extends beyond the initial transaction, we have crafted a comprehensive and customer-friendly return and exchange policy designed to address any concerns or preferences you may have. If, for any reason, you find yourself less than fully content with your order, rest assured that we are here to assist you through a seamless and hassle-free return or exchange process.
Before you initiate a return or exchange, it is crucial to familiarize yourself with the details of this policy. By understanding the guidelines and procedures outlined below, you can ensure a smooth and efficient resolution to your request.
1. Eligibility for Returns and Exchanges
- Free Returns and Exchanges: We are pleased to offer free returns and exchanges for eligible items, providing you with the flexibility to make changes to your purchase without incurring additional costs.
- Customer Bears Shipping Costs: While we cover the cost of the initial shipping, customers are responsible for covering the shipping fees associated with returning the item. This helps us maintain the affordability of our products and services for all customers.
- Customs Duties: In the event that customs duties are generated during the return or exchange process, customers are solely responsible for picking up the goods and paying the duties themselves. It is important to be aware of any potential customs fees before initiating an international return or exchange.
To qualify for a return or exchange, items must meet the following stringent conditions:
- Unused Condition: The item must be in its original, unused state, with no signs of wear, tear, or usage. This includes being unwashed, undamaged, and free from any stains or marks.
- No Damage or Stains: Items must not have any damages, stains, or signs of wear caused by the customer. Any evidence of improper handling or misuse may result in the rejection of your return or exchange request.
- Original Packaging: The item must be returned with all original tags, packaging, and accessories (if applicable). This ensures that the item can be resold or restocked in its original condition.
- Time Frame: Returns and exchanges must be requested within 14 days of receiving the item. This allows us to promptly process your request and ensure that the item can be restocked or resold in a timely manner.
2. Items Not Eligible for Return or Exchange
Certain items are not eligible for return or exchange due to their nature, customization, or final sale status. These items include:
- Used or Damaged Products: Items that have been used, washed, stained, or damaged by the customer are not eligible for return or exchange. This includes items that have been worn, washed, or otherwise altered from their original condition.
- Custom or Personalized Items: Items that have been customized or personalized for the customer, such as engraved jewelry, monogrammed clothing, or custom-made furniture, are not eligible for return or exchange. These items are made specifically to your specifications and cannot be resold or restocked.
- Final Sale or Clearance Items: Items marked as “Final Sale” or “Clearance” are not eligible for return or exchange. These items are sold at a discounted price and are final sales.
- Hygiene and Safety Reasons: Items that pose hygiene risks or are considered personal care products, such as certain drinkware, kitchenware, beauty products, and intimate apparel, may not be eligible for return or exchange for hygiene and safety reasons.
3. How to Initiate a Return or Exchange
If you meet the eligibility criteria outlined above, you can initiate a return or exchange by following these simple steps:
Step 1: Contact Us
- Email: [email protected]
- Phone: +33 5 57 80 26 99
When contacting us, please include the following detailed information:
- Order Number: This unique identifier helps us locate your order quickly and efficiently.
- Product Name and Quantity: Specify the name and quantity of the item(s) you wish to return or exchange.
- Reason for Return/Exchange: Clearly explain the reason for your return or exchange request. This information helps us understand your concerns and provide you with the best possible solution.
- Photos (if applicable): If the item is defective, damaged, or incorrect, please include clear photos that show the issue. This can help us expedite the processing of your request.
Step 2: Ship the Item Back
Once your return or exchange request has been approved, we will provide you with the return shipping address. Please note the following important details:
- Customers bear the return shipping costs: As mentioned earlier, customers are responsible for covering the shipping fees associated with returning the item. We recommend using a reliable shipping service that offers tracking and insurance to ensure the safe delivery of your package.
- Use a trackable shipping service: To ensure the safe delivery of your package, we strongly recommend using a trackable shipping service, such as FedEx, UPS, or DHL. This allows you to monitor the progress of your shipment and provides you with peace of mind knowing that your package is on its way.
- Proper Packaging for Fragile Items: When shipping fragile items, such as glassware, ceramics, or electronics, it is essential to take extra precautions to prevent damage during transit. We recommend using sturdy, double-walled cardboard boxes and ample cushioning materials, such as bubble wrap, packing peanuts, or foam inserts, to protect the item from shock and impact. Additionally, please ensure that the item is securely wrapped and sealed to prevent any movement inside the box.
- If returning internationally, please mark the package as “Returned Goods”: To avoid unnecessary customs fees and delays, please mark the package as “Returned Goods” and include a detailed packing list that clearly states the reason for the return or exchange. This helps customs officials process your package quickly and efficiently.
Step 3: Inspection & Processing
Once we receive your returned item, our dedicated team will carefully inspect it within 3–5 business days to ensure that it meets the eligibility criteria outlined in this policy. After the inspection, we will notify you of the approval or rejection of your refund or exchange request via email or phone.
4. Refund Process
Approved Refunds
If your return or exchange request is approved, the refund will be processed within 5–10 business days after approval. The refund will be credited to the original payment method used for the purchase. Please note that shipping costs are non-refundable, except in cases where the item was defective, damaged, or incorrect upon receipt.
Rejected Refunds
If the return does not meet the eligibility criteria outlined in this policy, we will not issue a refund and may return the item to you at your expense. In such cases, we will provide you with a detailed explanation of the reasons for the rejection and any options available to you.
5. Exchange Policy
If You Received a Defective or Incorrect Item
If you received a defective or incorrect item, we apologize for the inconvenience and will do everything we can to make it right. We will send you a replacement item at no additional cost, and if the item is out of stock, we will offer you a full refund.
If You Want to Exchange for a Different Product
If you wish to exchange your item for a different product of equal or lesser value, you may do so by following the steps outlined in this policy. If the new product is more expensive, you will need to pay the price difference using the original payment method or an alternative payment method.
6. Customs Duties & International Returns
- Customers must pick up the goods and pay any customs duties that apply: As mentioned earlier, customers are solely responsible for picking up the goods and paying any customs duties that may be generated during the return or exchange process. It is important to be aware of any potential customs fees before initiating an international return or exchange.
- If you refuse to pay customs duties and the package is returned to us, we will deduct the return shipping and any customs fees from your refund: In the event that you refuse to pay customs duties and the package is returned to us, we will deduct the return shipping and any customs fees from your refund. This helps us cover the costs associated with the return and ensures that we can continue to offer our products and services to customers around the world.
We hope this policy provides you with the information you need to make an informed decision about your purchase. If you have any further questions or concerns, please do not hesitate to contact us. Our friendly and knowledgeable customer service team is available to assist you 24/7.
Thank you for choosing LAGODZINSKI. We look forward to serving you again in the future!