Welcome to LAGODZINSKI (“Company,” “we,” “our,” or “us”). These Terms & Conditions (“Terms”) govern your use of lagodzinskis.com (“Website”) and apply to all purchases and interactions with our porcelain dinnerware products and services.

By using our Website, you agree to these Terms & Conditions. Please read them carefully. If you do not agree, you must stop using our Website immediately.

1. COMPANY INFORMATION

  • Company Name: LAGODZINSKI
  • Registered Address: [13 RUE Malbec, 33800 Bordeaux, FR]
  • Contact Email: [email protected]
  • Customer Support Phone: [+33 5 57 80 26 99]

2. ELIGIBILITY TO USE OUR WEBSITE

To use our Website and place orders, you must:

  • Be at least 18 years old (or the legal age of majority in your jurisdiction).
  • Provide accurate and complete personal information (e.g., name, address, payment details).
  • Use the Website for lawful purposes only.

We reserve the right to refuse service, cancel accounts, or terminate access to anyone who violates these Terms.

3. ORDERS & PAYMENTS

3.1 Placing an Order

  • All orders are subject to product availability and verification of payment details.
  • An order confirmation email will be sent once your purchase is processed, but this does not constitute acceptance of your order.
  • We may reject or cancel an order at our discretion (e.g., due to pricing errors, fraud suspicion, or legal restrictions).

3.2 Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards (Visa, Mastercard, American Express)
  • PayPal
  • Bank Transfers (for wholesale orders)

Payments are processed securely through third-party providers. We do not store full credit card details on our servers.

3.3 Pricing & Taxes

  • Prices are listed in USD ($) and Euros (€) and are subject to change without notice.
  • Taxes apply based on your location:
    • EU Customers: VAT is included in the price for EU-based customers.
    • US Customers: Sales tax will be calculated based on your shipping address.
  • We may offer promotional discounts, which are subject to specific terms and expiry dates.

4. SHIPPING & DELIVERY

4.1 Shipping Areas

We ship worldwide, except to:

  • Sanctioned countries under US or EU trade laws.
  • Locations where delivery is prohibited by local regulations.

4.2 Delivery Time

  • US & EU: 10–15 business days (standard shipping).
  • Other Regions: 15–25 business days (subject to customs clearance).
  • Expedited shipping options are available at an additional cost.

4.3 Shipping Costs

Shipping fees are calculated based on:

  • Product weight and dimensions.
  • Destination country.
  • Selected delivery method.

Customs duties, import taxes, and other fees (if applicable) are the customer’s responsibility.

4.4 Risk of Loss

  • Goods are at your risk once delivered to your specified address or to a carrier for delivery.
  • We are not responsible for delays or losses caused by third-party carriers, customs authorities, or force majeure events.

5. RETURNS, REFUNDS & CANCELLATIONS

5.1 Return Policy

  • Standard Returns: You may return products within 30 days of delivery if they are unused, in their original packaging, and in resalable condition.
  • Defective Products: If a product arrives damaged or defective, contact us within 7 days for a replacement or full refund.
  • Custom Orders: Customized or personalized products are non-returnable unless defective.

5.2 Refund Policy

  • Refunds will be processed within 10 business days after receiving the returned product.
  • Shipping fees are non-refundable unless the return is due to our error.
  • Refunds will be issued to the original payment method.

5.3 Cancellations

  • Orders can be canceled within 24 hours of placement. After this period, cancellations are subject to order processing status.
  • If an order has already been shipped, you must follow our return policy to receive a refund.

6. INTELLECTUAL PROPERTY RIGHTS

  • All content on this Website (including logos, designs, images, text, and product descriptions) is the exclusive property of LAGODZINSKI and protected under US Copyright Law, EU Intellectual Property Directives, and international treaties.
  • You may not reproduce, distribute, modify, or create derivative works of our content without prior written permission.
  • Our products are protected by design patents and trademarks. Reverse engineering or unauthorized copying is prohibited.

7. USER CONDUCT & PROHIBITED ACTIVITIES

When using our Website, you agree NOT to:

  • Use the Website for fraudulent or illegal activities.
  • Attempt to access unauthorized areas of the Website or interfere with its operation.
  • Copy, resell, or distribute our products for commercial purposes without authorization.
  • Post false reviews or misleading information.
  • Engage in any activity that could damage our reputation or disrupt our services.

Violations may result in account termination and legal action under applicable laws.

8. PRIVACY & DATA PROTECTION

We are committed to protecting your personal data in compliance with:

  • EU General Data Protection Regulation (GDPR).
  • US California Consumer Privacy Act (CCPA).
  • Other applicable privacy laws.

For more details, please review our Privacy Policy.

9. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, special, or consequential damages arising from your use of the Website or products.
  • Our liability for any claim shall not exceed the amount paid for the relevant product or service.
  • We do not guarantee uninterrupted or error-free Website access.
  • These limitations comply with US Consumer Laws and EU Consumer Rights Regulations.

10. GOVERNING LAW & DISPUTE RESOLUTION

10.1 United States

  • These Terms are governed by the laws of [ USA].
  • Disputes will be resolved through binding arbitration under the Federal Arbitration Act.
  • Class-action lawsuits are not permitted.

10.2 European Union

  • EU residents may resolve disputes under EU Consumer Protection Laws.
  • The EU Online Dispute Resolution (ODR) platform may be used for complaints: https://ec.europa.eu/consumers/odr/.

11. TERMINATION OF SERVICES

We may suspend or terminate your access to the Website if you:

  • Violate these Terms.
  • Engage in fraudulent activities.
  • Misuse our Website or services.

We are not responsible for any losses resulting from service termination.

12. CHANGES TO THESE TERMS

We may update these Terms & Conditions from time to time. Changes will be posted on our Website, and continued use after such updates constitutes acceptance of the new Terms.

13. ADDITIONAL CLAUSES

13.1 Warranty

  • This warranty does not cover normal wear and tear, misuse, or damage caused by improper handling.

13.2 Product Safety

  • Our products comply with relevant safety standards (e.g., FDA food contact regulations, EU safety directives).
  • We do not recommend using our porcelain products in microwave or dishwasher unless explicitly stated.

13.3 Force Majeure

We will not be liable for delays or failures in performance caused by events beyond our reasonable control (e.g., natural disasters, strikes, or supply chain disruptions).

13.4 Entire Agreement

These Terms constitute the entire agreement between you and LAGODZINSKI regarding your use of the Website and supersede all prior agreements.

If you have any questions about these Terms, please contact us at:
Email: [email protected]
Address: [13 RUE Malbec, 33800 Bordeaux, FR]

Thank you for choosing LAGODZINSKI!